Complaints

If the complaint is about the advice you receive from your adviser, you should write to:

Complaints Management,
Openwork Limited,
TriCentre 3,
New Bridge Square,
Swindon SN1 1HN

You can get details of our complaints handling process on request.

If you remain dissatisfied, you should write to:

Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Email: enquiries@financialombudsman.org.uk

If the complaint is about the lender, in the first instance you should write to or telephone the Chief Executive at their registered offices - details will be in their Terms and Conditions. They will advise you of the procedure to follow.

Data protection access

Under the Data Protection Act 1998 you have a right to access your personal records as defined in the Act. Copies of your application and related documents will be held by your adviser as part of their records.

Further information is available from:

The Data Protection Officer
UK Life Centre,
Station Road,
Swindon SN1 1EL

Please enter your details into the form below, and you will be contacted by a professional & regulated mortgage adviser from CMG will call you back:

Title :	-- Select -- Mr Mrs Miss Ms Other
Forename :
Surname :
Daytime Telephone Number :
Mobile Telephone Number :
Email :
The internet is not a secure medium and the privacy of your data cannot be guaranteed. Tick this box if you do not want your details to be stored on our database, which may then be used for marketing purposes.

Head Office: Capital Management Group Mortgage Brokers, Times Square - Mellon Financial Centre, 160 Queen Victoria Street, London, EC4V 4BD. UK